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TEX - Phone Banking

Use TEX for 24 hour access to your CVCU accounts from any touch-tone Phone.

One Phone Call does so much.
Lady on Phone At your fingertips, you can:
• Inquire on account balances.
• Verify deposits or withdrawals.
• Verify which checks have cleared
• Transfer money between accounts and make loan payments.
• Inquire on loan payment information.
• Withdraw funds by requesting that a check be mailed to you.
• Advance money from a line of credit loan to your CVCU checking account.
• Inquire about dividends earned on deposit accounts and interest paid on loans.

Call Center: 715-627-4336 or
toll-free 1-800-398-2667

Please email us with questions or comments.

PRIVACY POLICY

Easy to Use.
All you need is a touch-tone phone, your account numbers and a personal access code of your choice. To use TEX the very first time:

• Call the TEX number at 623-7771 or, if long distance to Antigo 1-800-290-8663.

• Our automated phone attendant will walk you through the steps in establishing your access code. You will be asked to enter your account number and then a personal access code of your choice. The access code must be numeric, and can only be 4 digits long.

• The automated attendant will ask you to confirm your identity by entering your social security number. Once you have completed these steps, you are free to access your accounts using the codes provided below.

• After the initial setup call, you will only need to enter your account number and access code for future calls to TEX.

If you are unsuccessful in using TEX, call our office at 715-627-4336 or 1-800-398-2667 or email us. We may need to activate this service on your accounts.

TEX Extras.
• Press the # sign after all entries.
• To interrupt the automated attendant, press the # sign at any time.
• To enter dollar amounts, include cents without a decimal, i.e. $100 = 10000#.
• To enter dates, include 6 digits, i.e. March 31, 2007 = 033107.
• To transfer funds between unlike base numbers, the names on each account must be identical, and you must request that we link these accounts for TEX access.
• Federal regulations allow up to 6 transfers per month from a share account. Transfers done with TEX count towards this limit.
• Requests for check withdrawals will be made payable to the first person on the account and will be mailed the next business day.

Instructions on using TEX
1. For Local calls, dial 623-7771. For long distance to Antigo, call 1-800-290-8663.
2. Enter your account number followed by the #.
3. Enter your access code followed by the #.
4. Enter the service code and #. (A list of Service Codes is printed below.)
5. To end the call, enter 99 and #.

 
List of Service Codes
Balance Inquiries Loan Information
Draft (Checking) Balance 11 Payment & amount due date 40
Share (Savings) Balance 16 Payoff amount 41
Loan balance 18  
All share balances 19 IRA & Tax Information
All loan balances 20 YTD dividends earned 70
  Contributions to an IRA 71
History Inquiries YTD loan interest paid 72
ATM transaction history 53  
ACH transaction history 54 Draft (Checking) Account Information
Deposit History 55 Draft (Checking) balance 11
Loan transaction history 58 Specific draft cleared 51
Share transaction history 59 Last drafts cleared 52
Payroll transaction history 61 Place a stop payment 56
Debit card transaction history 62 Request copy of a draft 57
  Reorder drafts (checks) 60
Transfers/Withdrawals  
Transfer between shares and/or draft (checking) accounts 22 Additional Options
Share to loan 24 Change access code 75
Loan to share 25 Change secondary access code 76
Line of credit to draft (checking) 27 Change to a different account 91
Share check withdrawal 32 Goodbye 99
Loan check withdrawal 33