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Features of e-Pay | e-Pay Demo | Enroll | Payment Information | Funds
Availability
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e-Pay Online Bill Payment
What is e-Pay?
E-Pay Online Bill Payment allows you to securely pay your bills using your
computer from your CVCU checking account. No need to write out checks or spend money on postage. E-Pay lets you schedule payments on a one-time or recurring basis and pick the debit date you want the funds to
be withdrawn. The
number of bills you can pay are unlimited, and e-Pay is FREE to general membership accounts if you make at least one payment a month.
(If you sign up for e-Pay and do not use it, you will be charged $2.95/month
for each checking account. Business accounts will be assessed a $3.95/ month fee for each checking
account regardless of use.) You must have e-Tex home banking access in order to take
advantage of e-Pay. |
Call Center: 715-627-4336 or
toll-free 1-800-398-2667
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Features of e-Pay |
Please
email us with
questions or
comments.
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• Schedule multiple payments at one time, even up to one year in advance.
• Set up payments for recurring bills to the phone or electric company.
• Make a one time payment to the auto mechanic or insurance company.
• Once you set up a bill you wish to be paid, the next time it is just a matter of updating the pay date and entering the new amount.
• Review and track your bill payment history.
• Maintain a payee database.
• Print FREE copies of checks.
TO SEE TERMS AND CONDITIONS OF USING E-PAY CLICK
HERE.
TO SEE A DEMO OF E-PAY CLICK HERE.
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To Enroll
To print a copy of the e-Pay application click below or stop at any CoVantage Credit Union
location. You can also call our office for an application by calling 715-627-4336 or 1-800-398-2667. In about five to seven business days, after we receive your
signed application, you will receive an email at the address listed on
your application notifying you that your account is active and how to access it.
• CLICK
HERE for an e-Pay Application. |
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To Log on to e-Pay you must be logged into e-Tex. Once you are logged in to e-TEX, click on the e-Pay link on the e-Pay
menu. When you first log into e-Pay you must review and accept the online terms and conditions before signing on.
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Payee Information
• Payee's addresses must be the same as the address for remittance on
your bill.
• The addresses listed in the payee Merchant Directory are
not your only options for payees. If your payee and remittance address
doesn't exist in the Merchant Directory, you should add the payee and
remitting address for that payee.
• Correct payee information
is essential for fast and timely processing with the payee and the postal
office.
Payment Information
• Debit dates should be scheduled 5-7 business days before your payments are due.
Initial debit dates should be scheduled 10 business days prior to the payment due date.
Funds are deducted from your account on
the debit date.
Example: If your telephone bill is due on 9/24/2007 you must schedule the debit
date of the initial payment before or on 9/10/07. This will allow
time for the payment to reach the billing company by the due date.
Each payment to that company thereafter would need to be scheduled 5-7 business days in
advance. If the next payment is due on 10/22/2007, the debit date
would need to be scheduled at the latest on or before 10/15/2007.
• Payments will be processed Monday through Friday except Federal Reserve and
Credit Union holidays. If a payment is scheduled after
4:00am CST, it will be processed the following business day. When
the debit date occurs on a holiday or weekend, the date will change to the
previous business day and display for you to accept.
• Payments will be remitted electronically or by paper check.
• You may stop or change scheduled payments on the e-Pay site prior to 4:00am
CST, on the account debit date. Thereafter, a stop payment fee ($15.00) will
apply.
Special Payment Circumstances
• You should not use this service to pay state or federal tax payments,
the Department of Transportation/ Department of Motor Vehicles, international payments, alimony/child support payments, or any
court-ordered payments.
• If you are making an electronic payment to Waste Management use the
following guidelines for your account number: If your account number
is 999-9999999-9999-9 drop the last five digits and add five leading
zeros. Your account number should then be 000009999999999.
Using this format will ensure that your payment is processed correctly. |
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Funds Availability Policy
If funds are not available in your checking account on the debit date, the funds will be transferred from:
• Kwik Cash Loan (if you have one).
• Automatic Savings Transfers (A fee of $2.50 will be assessed.) or
• The payment will be considered NSF (A fee of $15.00 will be assessed.)
For a more detailed overview and instructions for e-Pay, click on the User Guide on the e-Pay log on page.
e-Pay supports the following browsers:
• Internet Explorer 5, Internet Explorer 6 SP 1 and SP2
• Netscape 6.5, 7.1, and 7.2
• AOL 8.0 and 9.0
• Safari 1.0 and 1.2
For security reasons browser encryption of 128 bit
is required.
Contact Information for problems
If you should experience any problems with our e-Pay Online Bill
Payment service please
contact our office at 715-627-4336 or 1-800-398-2667.
To email us click
here. |
