COVID-19

Latest updates on office hours and branch services.

With the health and safety of the community and members in mind, CoVantage is adjusting our in-person services.

We are temporarily suspending walk-in lobby traffic at all locations starting Monday, September 28. Even with this change, CoVantage will continue to be available to serve you the following ways: 

  • Drive ups ARE OPEN during regular hours,* which can be accessed by car or temporarily as a pedestrian (pedestrians please be alert and utilize the closest lane to the building). 
  • Appointments are available inside our branches if you have specific needs that require meeting with a staff member or getting into your safe deposit box. Call 800-398-2667 to schedule one at a specific branch.
  • Our Contact Center can assist with a variety of requests. Representatives are available from 7 am to 7 pm Monday-Friday, and Saturday 8:30 am-noon. Please call 800-398-2667 for assistance.
  • Our digital services including transferring money, depositing checks, applying for and signing for loans, and opening accounts are all available 24/7/365 through MyCoVantage.  

We will re-open our branch lobbies when the number of COVID-19 cases are no longer on the rise. Watch for future announcements regarding our plans and thank you for your understanding as we take appropriate precautions to ensure your safety. 

 

*The drive-up and lobby at our Crystal Falls (drive-up will reopen Sat., Oct. 3) is currently closed.

Our digital services including transferring money, depositing checks, applying for and signing for loans, and opening accounts are all available 24/7/365 through MyCoVantage digital banking and mobile app. Self-register today to get started!

We are so grateful for the trust you, our member-owners, place in us; your loyalty is why CoVantage is a cooperative with over $2 billion in assets and consistently rated one of the healthiest and best performing credit unions in the country. Credit unions were created to serve during difficult times, and CoVantage is well-positioned to help you now and in the future.

Learn more about the accolades we've received.

CoVantage has been proactive in implementing measures to protect our staff, members and communities from the transmission of COVID-19 by following CDC guidance on enhanced cleaning and sanitizing of employee and member areas. We continue to follow these guidelines today.

CoVantage offers GreenPath financial counseling services to help you restructure your budget or negotiate payments to creditors if your income has changed because of the COVID-19 pandemic. Certified counselors are available by calling Greenpath at 877-337-3399, Monday-Thursday from 7 a.m. to 9 p.m.; Friday from 7 a.m. to 6 p.m.; and Saturday from 8 a.m. until 5 p.m. GreenPath can contact your creditors to negotiate concessions or work out loan payment agreements, including lower interest rates and elimination of fees and collection activities. These services are provided free for CoVantage members.

For those that are looking for basic financial advice in this time of uncertainty, we offer educational modules to provide a refresher on budgeting, mastering living expenses, protecting your credit score, and more. Visit our website at www.covantagecu.org/financialeducation to learn more.‚Äč

Scammers are leveraging the spread of COVID-19 to deceive consumers into making decisions that may expose them to financial and health risk. The Department of Justice recommends that Americans take the following precautionary measures to protect themselves from known and emerging frauds related to COVID-19:

  • Independently verify the identity of any company, charity, or individual that contacts you regarding COVID-19.
  • Check the websites and email addresses offering information, products, or services related to COVID-19. Be aware that scammers often employ addresses that differ only slightly from those belonging to the entities they are impersonating. For example, they might use CDC ".com” or “.org” instead of “.gov.”
  • Be wary of unsolicited emails offering information, supplies, or treatment for COVID-19 or requesting your personal information for medical purposes. Legitimate health authorities will not contact the public in this manner.
  • Do not click on links or open email attachments from unknown or unverified sources. Doing so could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is operating and up to date.
  • Check online reviews of any company offering COVID-19 products or supplies. Avoid companies whose customers have complained about not receiving items.
  • Research any charities or crowdfunding sites soliciting donations in connection with COVID-19 before giving any donation. Remember, an organization may not be legitimate even if it uses words like “CDC” or “government” in its name or has reputable looking seals or logos on its materials. For online resources on donating wisely, visit the Federal Trade Commission (FTC) website.
  • Be wary of any business, charity, or individual requesting payments or donations in cash, by wire transfer, gift card, or through the mail.
  • Be cautious of “investment opportunities” tied to COVID-19, especially those based on claims that a small company’s products or services can help stop the virus. If you decide to invest, carefully research the investment beforehand. For information on how to avoid investment fraud, visit the U.S. Securities and Exchange Commission (SEC) website, www.sec.gov.
  • For information about the Department of Justice’s efforts to stop COVID-19 fraud, visit www.justice.gov/coronavirus. Additional information about the Consumer Protection Branch and its enforcement efforts may be found at www.justice.gov/civil/consumer-protectionbranch.

If you suspect fraud related to COVID-19, contact the National Center for Disaster Fraud (NCDF) hotline at 866-720-5721.