Branch Updates During COVID-19

Latest updates on office hours and branch services.

We are excited to transition back to serving member-owners in all of the ways you are used to doing business with us.

As of Monday, January 4: 

  • Our lobbies will be open our regular hours to help you with teller services, new accounts, certificates, and/or consumer loans and other transactions.
  • You may continue to use our drive-ups for routine transactions including – depositing checks, transfers, loan payments, and more.
  • MyCoVantage is also available 24/7 to apply for a loan or credit card, balance inquires, and more.
  • We will accept appointments with Mortgage Loan Originators or other lending staff if you prefer to meet with someone in person at a designated time.
  • We have implemented preventative measures for the safety of our staff and members, including plexiglass shields, markers to promote social distancing, placing sanitizer in our lobbies, and have implemented heightened building cleanliness. We require staff and members in our offices to wear masks.

Thank you for your patience and support as we work to welcome you back into our lobbies, while maintaining the confidence and peace-of-mind we wish to provide our staff and our communities. Watch this page for the most up-to-date information. In addition, please reach out if you and your family are financially impacted by this health crisis; we are here to help.

Thank you for supporting your credit union while we work to keep members and Michigan and Wisconsin communities safe.

Our digital services including transferring money, depositing checks, viewing e-statements, using online bill pay, renewing share certificate terms, applying for and signing for loans or rewards credit cards, and opening accounts are all available 24/7/365 through MyCoVantage digital banking and mobile app. Self-register today to get started! 

We are so grateful for the trust you, our member-owners, place in us; your loyalty is why CoVantage is a cooperative with over $2 billion in assets and consistently rated one of the healthiest and best performing credit unions in the country. Credit unions were created to serve during difficult times, and CoVantage is well-positioned to help you now and in the future.

Learn more about the accolades we've received.

CoVantage has been proactive in implementing measures to protect our staff, members and communities from the transmission of COVID-19 by following CDC guidance on enhanced cleaning and sanitizing of employee and member areas. We continue to follow these guidelines today.

CoVantage offers GreenPath financial counseling services to help you restructure your budget or negotiate payments to creditors if your income has changed because of the COVID-19 pandemic. Certified counselors are available by calling Greenpath at 877-337-3399, Monday-Thursday from 7 a.m. to 9 p.m.; Friday from 7 a.m. to 6 p.m.; and Saturday from 8 a.m. until 5 p.m. GreenPath can contact your creditors to negotiate concessions or work out loan payment agreements, including lower interest loan rates and elimination of fees and collection activities. These services are provided free for CoVantage members.

For those that are looking for basic financial advice in this time of uncertainty, we offer educational modules to provide a refresher on managing living expenses, building your credit score, and more. Visit our website at www.covantagecu.org/financialeducation to learn more.‚Äč

Scammers are leveraging the spread of COVID-19 to deceive consumers into making decisions that may expose them to financial and health risk. The Department of Justice recommends that Americans take the following precautionary measures to protect themselves from known and emerging frauds related to COVID-19:

  • Independently verify the identity of any company, charity, or individual that contacts you regarding COVID-19.
  • Check the websites and email addresses offering information, products, or services related to COVID-19. Be aware that scammers often employ addresses that differ only slightly from those belonging to the entities they are impersonating. For example, they might use CDC ".com” or “.org” instead of “.gov.”
  • Be wary of unsolicited emails offering information, supplies, or treatment for COVID-19 or requesting your personal information for medical purposes. Legitimate health authorities will not contact the public in this manner.
  • Do not click on links or open email attachments from unknown or unverified sources. Doing so could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is operating and up to date.
  • Check online reviews of any company offering COVID-19 products or supplies. Avoid companies whose customers have complained about not receiving items.
  • Research any charities or crowdfunding sites soliciting donations in connection with COVID-19 before giving any donation. Remember, an organization may not be legitimate even if it uses words like “CDC” or “government” in its name or has reputable looking seals or logos on its materials. For online resources on donating wisely, visit the Federal Trade Commission (FTC) website.
  • Be wary of any business, charity, or individual requesting payments or donations in cash, by wire transfer, gift card, or through the mail.
  • Be cautious of “investment opportunities” tied to COVID-19, especially those based on claims that a small company’s products or services can help stop the virus. If you decide to invest, carefully research the investment beforehand. For information on how to avoid investment fraud, visit the U.S. Securities and Exchange Commission (SEC) website, www.sec.gov.
  • For information about the Department of Justice’s efforts to stop COVID-19 fraud, visit www.justice.gov/coronavirus. Additional information about the Consumer Protection Branch and its enforcement efforts may be found at www.justice.gov/civil/consumer-protectionbranch.
  • Read additional fraud prevention tips from CoVantage Credit Union.

If you suspect fraud related to COVID-19, contact the National Center for Disaster Fraud (NCDF) hotline at 866-720-5721.