COVID-19 Updates

Learn how CoVantage is responding and how we can help.

CoVantage has a long history of supporting the communities we serve and we certainly will do all we can to assist you. Thank you for being a member-owner and for your loyalty and support!

The CoVantage Credit Union Board of Directors has authorized that up to $20 million be made available to assist existing credit union member-owners affected financially by the recent pandemic emergency. These COVID-19 Member Relief efforts will focus on providing financial relief for CoVantage members that include an opportunity for deferring payments on existing loans, waiving late fees on loans, deferring first payments on new consumer loans, and much more. Individuals, families and businesses who are current CoVantage members should reach out to CoVantage if they need assistance.

CoVantage understands that individuals, families, and businesses have been impacted by the COVID-19 outbreak and more will continue to be affected. These special efforts are being put into place to support CoVantage credit union members (including business members) who are most affected by the health, economic, and social impacts of this pandemic. “While we certainly won’t be able to help every individual or business, and we can’t solve every problem, we will always be ready to try to be there for those who are a part of our cooperative,” added Zanayed.

If you have a CoVantage consumer loan or mortgage and need financial assistance, please complete the appropriate form below. At this time, we cannot offer deferments for Kwik Cash, Home Equity, or Credit Cards. For business loans, complete the form in the Assistance for our Business Members section.

Consumer

Request a 90-day deferment on your consumer loans, including vehicle, recreational vehicle, or personal loans.

Mortgage

Request a deferment on your mortgage loan.

  • All late payment fees are suspended.
  • 90-day payment deferrals are available on new consumer loans. Members can make loan payments as scheduled, if they prefer.
  • Members with existing loans may have the ability to defer payments up to 90 days. Fill out the form in the Assistance for our Members section to request this.
  • One-time ACH fee is being waived for all requests.
  • Stop Payment fees (ACH and Check) are being waived.

We have temporarily suspended lobby services at all of our locations until further notice. All drive ups are available during regular hours, which can be accessed by car or temporarily as a pedestrian (pedestrians please be alert and utilize the closest lane to the building). Please be aware that this lane will also be used for signing documents, so use the far lanes if you just need to make a deposit, cash a check, etc. In addition, our Contact Center can assist with a variety of requests. Representatives are available from 7 am to 7 pm Monday-Friday, and Saturday 8:30 am to noon.

Our digital services including transferring money, depositing checks, applying for and signing for loans, and opening accounts are all available 24/7/365 through MyCoVantage digital banking and mobile app. Self-register today to get started!

Are you a business member who is concerned about their ability to make payments in light of closures and other loss of income related to COVID-19? Our commercial lenders are available by phone to discuss your current situation and help any way they can. In addition, the following is a resource for members to apply for a Wisconsin Small Business Association Disaster relief loan:  https://wisconsinsbdc.org/services/covid-19/disasterloans/

CoVantage is also actively working on applying for other grants and financial assistance from the Wisconsin Economic Development Corporation Small Business 20/20 Program and other entities that may be available to assist current CoVantage business members. When and if we receive any grants, we will update our website to let our business members know how to apply.

As a part of our on-going efforts to help our business member-owners during these uncertain times, CoVantage has the ability to assist in providing government loans through SBA Paycheck Protection Program. Please click here to learn more.

Because of the volume of requests for this program, we will only be assisting CoVantage Credit Union member-owners who had a business account relationship with us as of March 1, 2020. If you were not a CoVantage Business Member-Owner on March 1, we encourage you to contact your financial institution for assistance.

Contact Us

If you have a CoVantage business loan and need financial assistance, please complete the appropriate form below. At this time, we cannot offer deferments for Kwik Cash or Credit Cards. For consumer loans and mortgages, complete the form in the Assistance for our Members section.

We are so grateful for the trust you, our member-owners, place in us; your loyalty is why CoVantage is a cooperative with nearly $2 billion in assets and consistently rated one of the healthiest and best performing credit unions in the country. Credit unions were created to serve during difficult times, and CoVantage is well-positioned to help you now and in the future.

Learn more about the accolades we've received.

CoVantage has been proactive in implementing measures to protect our staff, members and communities from the transmission of COVID-19 by following CDC guidance on enhanced cleaning and sanitizing of employee and member areas. We continue to follow these guidelines today for those working in our offices.

We are thankful to have had the ability to deploy a number of our staff to work remotely so that we may continue to meet members’ financial needs.

CoVantage offers GreenPath financial counseling services to help you restructure your budget or negotiate payments to creditors if your income has changed because of the COVID-19 pandemic. Certified counselors are available by calling Greenpath at 877-337-3399, Monday-Thursday from 7 a.m. to 9 p.m.; Friday from 7 a.m. to 6 p.m.; and Saturday from 8 a.m. until 5 p.m. GreenPath can contact your creditors to negotiate concessions or work out loan payment agreements, including lower interest rates and elimination of fees and collection activities. These services are provided free for CoVantage members.

For those that are looking for basic financial advice in this time of uncertainty, we offer educational modules to provide a refresher on budgeting, mastering living expenses, protecting your credit score, and more. Visit our website at www.covantagecu.org/financialeducation to learn more.

​Homeschooling during the social distancing order? CoVantage is posting financial literacy materials on our social media channels weekdays at 1 p.m. through the end of April to help parents supplement their children's curriculum with fun, educational lessons on saving, spending, wants vs. needs, and more! Search “CoVantage Credit Union” on Facebook or Instagram and start following us today.

Scammers are leveraging the spread of COVID-19 to deceive consumers into making decisions that may expose them to financial and health risk. The Department of Justice recommends that Americans take the following precautionary measures to protect themselves from known and emerging frauds related to COVID-19:

  • Independently verify the identity of any company, charity, or individual that contacts you regarding COVID-19.
  • Check the websites and email addresses offering information, products, or services related to COVID-19. Be aware that scammers often employ addresses that differ only slightly from those belonging to the entities they are impersonating. For example, they might use CDC ".com” or “.org” instead of “.gov.”
  • Be wary of unsolicited emails offering information, supplies, or treatment for COVID-19 or requesting your personal information for medical purposes. Legitimate health authorities will not contact the public in this manner.
  • Do not click on links or open email attachments from unknown or unverified sources. Doing so could download a virus onto your computer or device. Make sure the anti-malware and anti-virus software on your computer is operating and up to date.
  • Check online reviews of any company offering COVID-19 products or supplies. Avoid companies whose customers have complained about not receiving items.
  • Research any charities or crowdfunding sites soliciting donations in connection with COVID-19 before giving any donation. Remember, an organization may not be legitimate even if it uses words like “CDC” or “government” in its name or has reputable looking seals or logos on its materials. For online resources on donating wisely, visit the Federal Trade Commission (FTC) website.
  • Be wary of any business, charity, or individual requesting payments or donations in cash, by wire transfer, gift card, or through the mail.
  • Be cautious of “investment opportunities” tied to COVID-19, especially those based on claims that a small company’s products or services can help stop the virus. If you decide to invest, carefully research the investment beforehand. For information on how to avoid investment fraud, visit the U.S. Securities and Exchange Commission (SEC) website, www.sec.gov.
  • For information about the Department of Justice’s efforts to stop COVID-19 fraud, visit www.justice.gov/coronavirus. Additional information about the Consumer Protection Branch and its enforcement efforts may be found at www.justice.gov/civil/consumer-protectionbranch.

If you suspect fraud related to COVID-19, contact the National Center for Disaster Fraud (NCDF) hotline at 866-720-5721.