It's your money; use our convenient Virtual Teller ATMs to get it.
We’re excited to offer Virtual Teller ATMs at the new Rothschild branch and at the Keshena Save-a-Lot location. If you have never used one before, think of it as an ATM with a live staff person on a video screen, assisting with your transaction. You also have the choice to use the machine without engaging with the virtual teller by using the self-service option 24 hours 7 days a week.
Self-Services Available 24/7
Using a CoVantage ATM/debit card with your PIN or your account number and social security number:
- Withdraw cash – denominations: $1, $5, $20, $100
- Deposit cash & checks in the same deposit*
- Access all deposit & loan accounts under your main account
- Make loan payments**
- Transfer funds between accounts
- Check account balances
- Make a credit card cash advance
*Please refer to CoVantage Credit Union’s Funds Availability Policy for details regarding check deposits. **Secondary market mortgage loan payments must be completed with virtual teller assistance.
Virtual Teller Services
On the ATM screen press “HELP” or “REQUEST TELLER ASSISTANCE”:
- Fulfill all services mentioned above
- Cash a check
- Assist with accessing other accounts you own requiring special attention--No ATM/debit card needed!
When you “REQUEST TELLER ASSISTANCE,” you will be connected via video to a live CoVantage virtual teller who can guide you through your transaction or help answer your question.
To begin a transaction, insert your CoVantage debit/ATM card, select “ACCOUNT NUMBER,” or press the “REQUEST TELLER ASSISTANCE” or “HELP” option on the screen.
Virtual Teller ATM Advantages
- No deposit slips required! Virtual Teller ATMs can accept deposits of up to 45 bills and checks in one transaction – no envelopes, no worries.
- Cash and checks processed through the Virtual Teller ATM are counted and imaged electronically which allows for faster service and more consistent transactions.
- We no longer have the antiquated tubes and speaker system. Locations with Virtual Teller ATMs will have live face-to-face conversations with a CoVantage Virtual Teller.
- Self-Service transactions with your ATM/debit card, account number or live assistance with a virtual teller by video. Just press the “HELP” or “REQUEST TELLER ASSISTANCE” button and the virtual teller will walk you through your transactions.
- Enjoy, 24-hour service 7-days a week using the Virtual Teller ATM via self-servicing.