We train our staff to do their part in keeping your information confidential. But we need your help, too. Following are a few services and best practices we suggest to help keep your information safe.
Debit Card Security
An online tool provides a way for you to notify us when you’ll be traveling so transactions you make on vacation will process as you need them to. This is important since our everyday card monitoring frequently blocks transactions that originate outside of the state or country, or from vendors you don’t normally purchase from.
This same online tool also allows you to 1) Deactivate your debit card and block potential fraud if the card is lost or stolen, and 2) Freeze or unfreeze your card if there are times you want to block your card from being used. These tools can be found under Manage Account in MyCoVantage.
An alert system now initiates an email, text, or phone call to the contacts on record if we detect potential card fraud. The card holder is asked to confirm or deny if a transaction is fraudulent. If you receive one of these notifications, please reply with "fraud" or "no fraud." For more information, call the debit card fraud center hotline at 800-417-4592 or Card Services at 800-398-2667, ext. 1806.
Always keep your passwords secure and never share them with others. Allowing your password to be viewed by others is comparable to leaving account information where anyone can access it.
CoVantage offers a free download of Trusteer Rapport Security software through our website. We recommend Trusteer for all devices used for online banking. The software provides a secure connection between your device and the desktop version of MyCoVantage to help protect against certain malware.
Keep your PC’s anti-virus software current, scan your PC periodically and activate a firewall to improve the security of your computer.
Text and Email Security
Avoid clicking on links or attachments in text or email messages unless you know who sent them and what they are. Doing so can expose your device to keystroke loggers that collect information that can be sold to identity thieves, slow device performance, or lead to unwanted access to your apps and online accounts. You can do your part to prevent the spread of these scam attempts by not forwarding messages from unknown senders.
More tips on how to avoid other types of scams and attempts at identity theft can be found at