Keeping you secure

Internet Security 

We train our staff to do their part in keeping your information confidential. But we need your help, too. Following are a few services and best practices we suggest to help keep your information safe.

Debit Card Security
An online tool provides a way for you to notify us when you’ll be traveling so transactions you make on vacation will process as you need them to. This is important since our everyday card monitoring frequently blocks transactions that originate outside of the state or country, or from vendors you don’t normally purchase from.

This same online tool also allows you to 1) Deactivate your debit card and block potential fraud if the card is lost or stolen, and 2) Freeze or unfreeze your card if there are times you want to block your card from being used. These tools can be found under Manage Account in CoVantage Online.

An alert system now initiates an email, text, or phone call to the contacts on record if we detect potential card fraud. The card holder is asked to confirm or deny if a transaction is fraudulent. If you receive one of these notifications, please reply with "fraud" or "no fraud." For more information, call the debit card fraud center hotline at 800-417-4592 or Card Services at 800-398-2667, ext. 1806.

Online Security
Always keep your passwords secure and never share them with others. Allowing your password to be viewed by others is comparable to leaving account information where anyone can access it.
CoVantage offers a free download of Trusteer Rapport Security software through our website. We recommend Trusteer for all devices used for online banking. The software provides a secure connection between your device and CoVantage Online to help protect against certain malware.
Keep your PC’s anti-virus software current, scan your PC periodically and activate a firewall to improve the security of your computer.

Text and Email Security
Avoid clicking on links or attachments in text or email messages unless you know who sent them and what they are. Doing so can expose your device to keystroke loggers that collect information that can be sold to identity thieves, slow device performance, or lead to unwanted access to your apps and online accounts. You can do your part to prevent the spread of these scam attempts by not forwarding messages from unknown senders.
More tips on how to avoid other types of scams and attempts at identity theft can be found at
www.ftc.gov/onguardonline    

Keeping your information secure is one of our highest priorities.

We deploy security appliances and firewalls to protect our data centers, frequently update technology, and monitor systems for potential vulnerabilities.

 

 

 

Related Pages

    Tips to increase your internet safety:

    • Change passwords frequently. DO NOT use the same password for multiple accounts.
    • Keep up-to-date on your antivirus software, operating system updates, and firewall protection.
    • Never respond to any unsolicited emails or phone calls with your personal information or passwords.
    • Notify the business or financial institution that is being "phished" or "spoofed" of any suspicious email.
    • Only visit trusted websites. A malicious website could run programming scripts on your computer without your knowledge. They could then record your keystrokes and obtain information such as account numbers and passwords or spread aggressive email messages.
    • Do not fill out forms that are included in an email. Before filling out any personal information into a form, ensure that you are at a legitimate, secure site. Secure sites begin with https:// instead of http:// and have a locked secure padlock in the lower right-hand corner of the browser window.
    • Check your statements to ensure that all of the transactions listed are legitimate. You may also look at transactions in CoVantage Online or Mobile frequently to check for legitimate transactions before your monthly statements arrive.
    • If you have any concerns as to whether an email has been sent by your credit union, contact them directly using a valid phone number (not taken from the email).

     

    What you should do if you have given out your personal information or believe you have been a victim of identity theft:

    • Report the incident to the business, financial institution, card issuer, and police department immediately.
    • Close/cancel your account and open a new one.
    • Review your account transactions and statements for any that are unauthorized. If any are found, notify the card issuer of each unauthorized transaction.
    • Review any other accounts you have. It is possible that hackers have obtained information about your other accounts by way of the "phished" information obtained.
    • Contact Identity Care, our free identity fraud research, remediation and recovery service.
    • File a complaint with the Federal Trade Commission http://www.ftc.gov (By clicking on this link, you will be leaving our website).
    • File a complaint with the Internet Fraud Complaint Center http://www.ic3.gov (By clicking on this link, you will be leaving our website).
    • Contact the Department of Transportation to find out if any licenses were issued in your name and report the identity theft to them.
    • Contact the passport office and report the identity theft to them.
    • Report the theft to Equifax, Experian, and TransUnion and ask that they put a fraud alert and statement in your files, and remove fraudulent accounts and inquires related to the identity theft from your report.
    • Obtain a copy of your credit report and review the information in it.
    • Be sure to keep a record of everyone you contacted about the identity theft. Record names, phone numbers, addresses, dates, and all related correspondence.

     

    The three major credit reporting agencies for reporting fraud and ordering a report:

    ​​ Equifax - www.equifax.com(By clicking on this link, you will be leaving our website.)
    ​Report a fraud:​​800-525-6285P.O. Box 740241, Atlanta, GA 30374-0241​
    ​Order a report:​​800-685-1111​​P.O. Box 740241, Atlanta, GA 30374-0241
    ​​ Hearing impaired: 800-255-0056 ask the operator to call the Auto Disclosure Line: 800-685-1111 to request a copy.

     

     

    EXPERIAN - www.experian.com(By clicking on this link, you will be leaving our website.)

    Report a fraud:​888-EXPERIAN​; TDD: 800-972-0322P.O. Box 9530, Allen, TX 75013​
    Order a report:​888-EXPERIAN​P.O. Box 9530, Allen, TX 75013​

     

     

    TRANSUNION - www.transunion.com (By clicking on this link, you will be leaving our website.)
    ​Report a fraud:​​800-680-7289​; TDD: 877-553-7803​ ​​Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92634​
    ​​Order a report:​800-888-4213​​P.O. Box 1000, Chester, PA 19022