It's your money; use our convenient Virtual Teller ATMs to get it.
Using an ATM is convenient, but have you ever needed to do something the ATM can’t handle? From getting cash back in smaller bills to more advanced features like making deposits, transferring money, making a loan payment, speaking with a virtual teller about your account, and more, a Virtual Teller ATM is very efficient and easy to use. At CoVantage Credit Union, our Virtual Teller ATMs are all about offering convenience to you. Because who doesn’t need a little more convenience in their life?
- Extended hours: We know you can’t always make it to a credit union branch during normal business hours. Virtual Teller ATMs allow us to offer extended hours! Self-services are available 24/7, and Virtual Teller Assistance is available Monday–Thursday, 7:30am to 5:30pm, Friday, 7:30am to 6:30pm, and Saturday, 8:30am to noon.
- More friendly faces: Virtual tellers are available in addition to the branch staff you’ve come to know. In fact, you can receive live personal assistance throughout your transaction. Whether it is your first time using the Virtual Teller ATM or your fifth, our virtual tellers will help you through each step, kind of like a video concierge.
- ATM/Virtual Teller ATM flexibility: The Virtual Teller ATM is an ATM, too! Insert your debit card to use it just like you would any other ATM, or tap to speak to a live teller for a Virtual Teller ATM experience. The choice is yours!
We’re excited to offer Virtual Teller ATMs at our Appleton, Elcho, Rothschild, Plover, Mokena, New Lenox, Suamico, De Pere, and Menasha branches, plus one at the Keshena Save-a-Lot location. And the next time you’re near one, tap the screen to say “hello” to our live virtual tellers. They look forward to serving you!
Self-Services Available 24/7
Use a CoVantage ATM/debit card card with your PIN:
- Withdraw cash - $1, $5, $20, and $100 bills
- Deposit up to 45 bills and checks in one transaction*
- Access all deposit & loan accounts under your main account
- Make loan payments** and transfer funds between accounts
- Review your checking or savings account balances
- Make a credit card cash advance
*Please refer to CoVantage Credit Union’s Funds Availability Policy for details regarding check deposits. **Secondary market mortgage loan payments must be completed with virtual teller assistance.
Virtual Teller Services
Insert your CoVantage debit/ATM card and press the “REQUEST TELLER ASSISTANCE” or “HELP” option on the screen. You will be connected via video to a live CoVantage virtual teller who can guide you through your transaction or help answer your question.
- Fulfill all self-services*
- Cash a check
- Assist with accessing other accounts you own requiring special attention
*Virtual Tellers are unable to complete cash advances. Member can transfer funds in MyCoVantage and withdraw funds or visit a full service location during lobby hours.
Compare a regular ATM with a Virtual Teller ATM side-by-side
| ATM | Virtual Teller ATM | |
|---|---|---|
| Withdraw cash - $1, $5, $20, and $100 bills | Only $20 | Yes |
| Deposit cash and checks in a single transaction | No | Yes |
| Get assistance from a real person with your transactions | No | Yes |
| Access all of your deposits and loans | No | Yes |
| Transfer funds between accounts | No | Yes |
| 24/7 Self-Service Access | Yes | Yes |