🚨 Impersonation Scams Are on the Rise. Stay Alert!
- September 19, 2025
- CoVantage Credit Union
At CoVantage Credit Union, protecting your financial well-being is our top priority. Recently, we’ve seen an increase in impersonation scams targeting credit union members, including fraudulent calls, texts, and emails that appear to come from CoVantage.
These scammers use spoofed phone numbers and email addresses, along with bits of personal information, to trick members into sharing confidential account details. Don’t fall for it.
What Is a Credit Union Impersonation Scam?
Scammers pretend to be CoVantage representatives using phone calls (vishing), text messages (smishing), or emails (phishing). Their goal? To steal your debit card info, bypass security protections, and access your account, or even trick you into sending money for fake payments.
Common Scam Scenarios
📞 Vishing (Voice Call Scam):
A scammer calls using a spoofed CoVantage number, claiming they need to verify your identity. They may ask for a PIN or security answers while actively trying to log into your account. Once they’re in, they change your password and transfer your funds.
📩 Phishing & Smishing (Email/Text Scam):
You receive a message that looks like it’s from CoVantage’s fraud department, warning of suspicious activity. It asks you to reply with sensitive info like your card number, CVV, or login credentials. Don’t respond! It is a trap!
🔒 How to Protect Yourself
CoVantage Will NEVER Ask You For:
💪 Fighting Fraud Together
We use strong security measures to protect your accounts, but your vigilance is key. If something feels off, trust your instincts and report it.
If you receive a suspicious message or call impersonating CoVantage, contact us right away at 800-398-2667. We’ll investigate and take action to protect our members.
For more tips, visit www.covantagecu.org/education/fraud-prevention or check out the Federal Trade Commission’s resources on scams and fraud: https://consumer.ftc.gov/unwanted-calls-emails-texts
The most important thing is to NEVER share your security credentials with anyone.
Please share this message with friends and family. Together, we can stay one step ahead of fraud.
These scammers use spoofed phone numbers and email addresses, along with bits of personal information, to trick members into sharing confidential account details. Don’t fall for it.
Scammers pretend to be CoVantage representatives using phone calls (vishing), text messages (smishing), or emails (phishing). Their goal? To steal your debit card info, bypass security protections, and access your account, or even trick you into sending money for fake payments.
📞 Vishing (Voice Call Scam):
A scammer calls using a spoofed CoVantage number, claiming they need to verify your identity. They may ask for a PIN or security answers while actively trying to log into your account. Once they’re in, they change your password and transfer your funds.
📩 Phishing & Smishing (Email/Text Scam):
You receive a message that looks like it’s from CoVantage’s fraud department, warning of suspicious activity. It asks you to reply with sensitive info like your card number, CVV, or login credentials. Don’t respond! It is a trap!
- Never share personal info via text. CoVantage will only ask for a simple YES or NO to verify debit activity.
- Don’t click on links or phone numbers in unsolicited texts or emails.
- If you receive a call you didn’t initiate, even if it looks like it’s from CoVantage, hang up and call us directly at 800-398-2667.
- Social Security Number
- Credit or Debit Card Numbers
- CVV or Security Code
- PIN
- Address or Date of Birth
- Online Banking Login Info
- Verification Codes or Passwords
We use strong security measures to protect your accounts, but your vigilance is key. If something feels off, trust your instincts and report it.
If you receive a suspicious message or call impersonating CoVantage, contact us right away at 800-398-2667. We’ll investigate and take action to protect our members.
For more tips, visit www.covantagecu.org/education/fraud-prevention or check out the Federal Trade Commission’s resources on scams and fraud: https://consumer.ftc.gov/unwanted-calls-emails-texts
The most important thing is to NEVER share your security credentials with anyone.
Please share this message with friends and family. Together, we can stay one step ahead of fraud.